Frequently asked questions
Buying resale tickets
🔒 Is my purchase protected?
Yes. Every ticket on Portalys is verified and backed by our Fan protection Guarantee.
If something goes wrong, you get a refund–fast and faster than any other platform.
🧾 What happens if the seller cancels?
If a seller backs out, you’ll be refunded immediately and we’ll match you with a similar ticket ASAP.
💰 Can I place a bid if I don’t see the ticket I want?
Absolutely. You can place a bid on any event and if a seller matches it, the ticket is yours automatically.
🏷️ Do you charge fees?
Yes, but only for buyers. Buyers pay a small service fee shown at checkout.
🎟️ Are tickets real?
Yes. Every ticket on Portalys is screened for fraud. Verified = safe entry.
🤷 Did my bid go through?
If you see a temporary hold on your card, your bid is live. You’ll be notified and charged only if your bid gets accepted by a seller.
🧾 How do refunds work?
If the ticket is invalid or the seller backs out, you get refunded automatically. No back-and-forth.
📉 Can I offer below the asking price?
Yes, you can place a bid and we will notify the sellers that you're willing to pay below their price. They can decide to accept or ignore your request. If they ignore, we will place a bid that any new seller can see a match.
⭐️ How do I leave a review?
Once you buy the tickets we will prompt you to select a rating and write a review in the same page you confirmed that you received your tickets.
Reselling tickets
📥 How do I sell my tickets?
List it in under 30 seconds: Upload your ticket proof of purchase, set a price or accept bids and get notified when it sells.
🏷️ Do you charge fees?
No fees on sellers! Yes, $0.
⏱️ When do I get paid after selling?
You get paid within minutes of your ticket being accepted by the buyer.
No more waiting a few business days or until after the event.
✏️ Can I change my price after listing?
Yes. Go to your listing anytime and adjust the price or accept any active bids.
❌ How do I cancel my listing
You can delete your listing instantly if it hasn’t sold yet. No penalties.
📩 How do I send my ticket to the buyer ?
Once sold, we guide you through transferring the ticket securely on the app. Buyers are notified instantly.
👀 How do I check if my ticket(s) sold?
You’ll get a notification + email when it sells. You can also check in “My Listings” on your resale dashboard.
🏦 How do I link my bank account?
Go to your profile → “Finance Tab” → Link your account securely via Stripe (~2 min)
🔓 How do I unlink my bank account?
Go to your profile → “Finance Tab” → Tap the account button and select to Unlink.
😱 I don’t see my listing. What’s wrong?
Check that your ticket was uploaded correctly and not already sold. Still an issue? Try deleting your existing listing and uploading a new one. Still an issue? Contact us right away.